@MYCLUB #BADSERVICE #NOTHAPPY
9 February 2017
Social media is a boon to clubs for connecting with members, but it also creates new challenges when things go wrong.
Facebook, Twitter and other platforms give unhappy patrons new mouthpieces to vent their spleen. All it takes is a few clicks of a smart phone to complain about poor service or other grievances.
Unlike an angry letter to the board, these new media allow complaints to be aired to a much broader audience or even go viral. Cameras also mean members can share picture evidence with the world - whether it's a trivial issue like a sub-par chicken parma, or serious compliance breaches like photos of an unsafe area in the club or a small child sitting at the bar.
Is the new food control plan easier to use? MPI wants to know what you think
9 February 2017
MPI is proposing changes to improve the written plans that businesses use to manage food safety. MPI want businesses and sector groups to let them know if they are easier to use.
Payment for Rest Breaks
2 February 2017
The Court of Appeal has recently delivered its judgment in Lean Meats Oamaru Limited v. NZ Meat Workers & Related Trades Union Inc concerning a dispute over the meaning of the phrase “paid rest breaks” as specified in the Employment Relations Act. Section 69ZD provides:
Zero Hour Contract Reminder
2 February 2017
In April 2016 the Government passed the Employment Relations Amendment Act 2016 which saw a number of changes in employment law, including legislating against the use of “Zero-hour” contracts in employment agreements.
Changes to sign-off required for proposed gambling operation information
2 February 2017
The Department of Internal Affairs has recently been working with the Chartered Accountants Australia and New Zealand (CA ANZ) to bring our templates in line with recently updated Accounting Standards Framework.
But our club is not looking at an amalgamation
18 January 2017
Even if a club is not specifically looking at an amalgamation it is important for all clubs to understand what an amalgamation is, the processes behind an amalgamation and the benefits to be derived from being prepared.
Clubs have to be strategic nowadays about amalgamation opportunities. Unfortunately, the time when all clubs could find an amalgamation partner is over. We often see clubs in trouble hanging on for too long and this can make them a much less viable amalgamation proposal. The amalgamation process can be quite lengthy, often taking 12 months. So clubs need to keep this in mind when considering an amalgamation.
Get Ready for the Mobile Wallet
12 January 2017
Like public telephones and fax machines, that nice leather wallet you just received for Christmas will soon be a relic of the past.
Key, wallet and mobile phone; it's a ritual that most of us go through every time we leave the house, but for how much longer? The launch of Apply Pay and Android Pay in New Zealand means that the days of the physical wallet are numbered.
Frustrated? Probably Not
12 January 2017
Employers often refer to a contract of employment being “frustrated”. Frequently this term is used in circumstances where an employee is on extended sick leave and the employer considers that the fact that the employee can’t attend work has frustrated the employment contract and therefore it should be terminated. However, the concept (or doctrine) of frustration of contract is much more complicated than that.
Clubs New Zealand 2017 Conference & AGM - Registrations closing soon
10 January 2017
Registrations for the Clubs New Zealand 2017 Conference & AGM will be closing on Friday 24th February. If your club is attending but you haven't yet got your registration form completed please contact lucy@clubsnz.com as soon as possible.
The conference programme is almost complete and you can view the latest copy of the programme below. This year's Conference & AGM promises to be educational, interactive and motivational as we look towards the club industry's future.
Marketing 101: For Small and Micro Clubs
5 January 2017
You're sitting in your club wondering, "How am I going to get more people to come to my club, more often?" Then you think, "Gee, I wish I had the advertising budget that the big city clubs have." But you don't. So how can you effectively communicate to your target market with little or no money?
Tapping on that Glass Ceiling
5 January 2017
Women are great for business, but clubs are behind other industries when it comes to gender diversity on boards.
The following article is written by Debbie Organ, ClubsNSW Learning and Development Executive and while her experiences and statistics are Australian based they mirror the current situation in New Zealand and give some great insights and perspectives on diversity today.
Recently a group of future club leaders asked me if I had ever experienced discrimination during my career because of my gender. The conversation was that these women had sometimes felt intimidated, but that training and increased knowledge had empowered them to challenge the status quo in their clubs. It was not the first time I have been asked about this issue.
Clubs New Zealand Sport $2,000 Prezzy Card Winner is.....
21 December 2016
This week the draw for the 2016 Clubs New Zealand Sport $2,000 Prezzy Card Voucher was held and we would like to congratulate this years winner Jan Low of the Invercargill Workingmen's Club.
