Front of House
16 March 2017
Food is the number one driver of patrons to clubs and a critical part of the equation is how your front of house staff handle the interaction. Does dining at your clubs have a "wow" factor or a "whoa" factor?
Class 4 Gambling Report
16 March 2017
A new report is available on the Department’s website providing key information on Class 4 gambling in an accessible format.
Included in this report is information on:
Count down to the 2017 Conference - Visit the Expo for your chance to WIN
9 March 2017
The Clubs New Zealand Conference Expo has become a firm favourite and must attend event on the conference programme. This years Expo will be held on Thursday 23rd March from 10.00am till 6.00pm in the Clubs of Marlborough Main Hall.
Featuring a wide range of exhibitors we encourage you to come along enjoy a beer or wine, have a nosey and of course a chat with the wonderful exhibitors to see how they could help your club. As always you will have your chance to win an iPad Air 2 simply by having a chat to all our exhibitors and getting your expo passport completed.
New Food Control Plan Out Now
8 March 2017
MPI is excited to launch the new-look template food control plan (the plan businesses use to manage food safety).
The new 'simply safe and suitable' template is now available on the MPI website. It comes with a new digital tool, which helps businesses select the parts that apply to them.
Serving Alcohol on ANZAC Day - Rules for RSAs
8 March 2017
Last weeks article "Get prepared for Easter and ANZAC day...." discussed The Sale and Supply of Alcohol (Exemption for RNZRSA Clubs from Special Licencing Requirements for ANZAC Day) Amendment Bill 2015 which was aimed at removing the need for RNZRSA clubs that hold a club licence from having to seek an additional special licence to enable them to serve liquor before 1pm on ANZAC Day.
Communication from David Grice - nzclubdirectory
2 March 2017
Earlier this week we emailed all clubs after we were advised that David Grice was contacting clubs promoting a website called nzclubdirectory. Since sending that email we have received a lot of feedback from clubs who have or are currently taking legal action against Mr Grice.
In light of this we recommend that clubs do not engage with Mr Grice or nzclubdirectory.
Get prepared for Easter and ANZAC day - Trading Hours, Special Licences and Employee Entitlements
2 March 2017
Good Friday is kicking off the Easter and ANZAC Day public holidays on Friday 14th April 2017. With these holidays, there is always some confusion around the Sale and Supply of Alcohol Act 2012 and how it applies to trading hours for Club Licences.
Are You Socially Sorted? Here are some quick tips to get you started
23 February 2017
Social media has created new standards in customer relations. It's given consumers the power to spread information to hundreds, if not thousands, of people in a matter of seconds. This shift to social sharing means every customer now has the power to impact on your business, whether positive or not.
Social channels also present a unique opportunity to connect and interact with customers in real time. What's not so apparent is the best methods for using these social tools to build fans, followers and engagement, while driving business to your club.
Protect your email from invoice scams
23 February 2017
Emailing invoices is the easiest way to get them to clients — but an invoice scam targeting New Zealand business could see them not getting paid. Here’s what to do about it.
Be a data-driven business
23 February 2017
Just a little research into your business can tell you how to boost revenue and profitability. By gathering the right data, you can identify opportunities, make strategic decisions and improve business performance quite quickly.
Handling Membership Issues
15 February 2017
At Clubs New Zealand National Office we often receive calls from clubs where a member has been called to a disciplinary meeting and it has all turned to custard. We also receive a large number of calls from club members who do not agree with their clubs disciplinary process or believe that the club has failed to follow the process outlined in their clubs constitution. We are continually reminding clubs of how important proper process is in employment matters and we are now picking up that same line for membership matters.
The below article is all about handling membership issues and looks at best practice guidelines on how to handle those issues.
The Job Description - It's more than just a list of tasks
15 February 2017
The written job description (J.D.) used to be something found only in big organisations including central and local Government. Today however, a written job description is a required part of every employee’s employment agreement. We often find that the JD is simply a short, high level list of tasks written to satisfy the requirements of the law.
