If you need further help please get in touch with the team at Clubs New Zealand by emailing enquiries@clubsnz.com

How do I get the Clubs New Zealand app?

Visit the app store on iOS or the play store on Android and search for Clubs New Zealand.

Alternatively use your phones camera to scan the applicable QR code below:

Minimum operating systems required to support the app:

iOS devices need to be on iOS 11.0 or later

Android devices need to be on Android 5.0 or later.

Do I have to pay for the app?

No! The Clubs New Zealand mobile app is free to download from the Apple App or Google Play Store.

It's my first time using the app, how do I sign up?

If you are already a club member but have never used the app before, open the app and tap “sign up”.

You will need to enter your details into the sign-up form before creating a password.  Once you have filled in the sign-up form tap “Sign Up”.

Watch this video showing how easy it is to sign up for the app (click the image to launch the video in YouTube)

Often, we are able to verify your membership straight away, however, sometimes we may need a little longer.  If we are unable to verify your membership straight away the digital membership card will display a message advising you to Hold Tight!  As soon as we have verified your membership with your home club, the digital membership card will update automatically for you.

I've used the app before, but I don't have a password, what do I do?

Open the app and click "Log in", you will see a link called "Don't have a password yet?" click that and enter your email and your preferred password and click log in.

This will take you straight to your digital membership card.

If you were logged into the app when it updated, you may find that it is currently displaying the Hold Tight! message.  If this is the case navigate to the account tab and tap "Log out" if you are on Apple or "Sign out" if you are on Android.  This will take you back to the home screen so that you can create your password.

Not sure how to set your password - we have created a quick how to video, to watch click the image below:

I have forgotten my password, what do I do?

Click log in and then click the "Forgot password?" link, follow the prompts to reset your password.

The App says that my email is already taken, what do I do?

The App does require users to have a unique email address. If you receive this error message, it means the email address is already assigned to a user and you will need to use a different email address for the app.

How do I update my digital membership card?

If you need to update any details on your digital membership card please contact enquiries@clubsnz.com

Can I use my Digital Membership Card to visit other clubs?

Yes, your digital membership card confirms that you are financial member of a club and can be used when visiting other clubs.  Depending on the clubs rules and policies you may still be required to sign in when visiting another club.

Is there anything I should know before I visit another club?

Reciprocal Rights is an important part of club life, we have put together some helpful guidelines to reciprocal rights which you should take the time to review when visiting another club.  It is important to remember that by visiting another club you are agreeing to abide the rules and constitution of that club.

Guidelines for visiting another club

Why do I need location services enabled?

Location services will only be used when you're using the app.  We use it to find the club nearest you on the club locator map.

How do I update my details?

You can update your information within the account section of the app after you have signed in.  If you need any assistance updating your details please contact enquiries@clubsnz.com

Why should I activate notifications from Clubs New Zealand?

Push notifications will ensure that you're the first to know about Clubs New Zealand news and offers - including sports updates and special offers.

For more information on the Clubs New Zealand App please contact enquiries@clubsnz.com