Face to Face Problem Gambling Training

Practical, interactive training designed for the realities of the club environment.

Clubs New Zealand's face-to-face Problem Gambling Awareness Training gives club staff the knowledge and practical confidence they need to recognise and respond to potential gambling harm.

Our sessions provide an opportunity to go beyond simply understanding the requirements. Staff can discuss real-world situations, ask questions and explore how they might respond when they identify signs of potential gambling harm within their club.

Why Face-to-Face?

Recognising gambling harm isn't always straightforward, and knowing what to do when you have concerns can be challenging.

Face-to-face training gives staff the opportunity to:

• understand their harm minimisation responsibilities
• recognise potential signs of gambling harm
• discuss situations they may encounter within their club
• build confidence around approaching and talking with patrons
• ask questions and learn from the experiences of others
• understand the practical processes and records that support good harm minimisation practice.

Our Recommendation

Clubs New Zealand recommends that venue managers and staff complete face-to-face Problem Gambling Awareness Training annually.

While online training provides clubs with an important flexible option, face-to-face sessions provide something that is difficult to replicate online: the opportunity to discuss real situations, ask questions and build practical confidence through conversation.

ClubSmart Gambling Compliance Package

Clubs participating in the ClubSmart Gambling Compliance Package receive unlimited staff attendance at scheduled face-to-face Problem Gambling Awareness Training.

This makes it easy for clubs to keep staff training current and to include new employees as training sessions become available.

Want to Book Training?

View Upcoming Problem Gambling Awareness Training Sessions in our Events Calendar 

Can't see a session that works for your club? Contact the Clubs New Zealand team on 0800 425 827 or email enquiries@clubsnz.com.

Need Training Now?

If you have a staff member who needs to complete training before the next available face-to-face session, our Online Problem Gambling Awareness Training provides a flexible option that can be completed anytime, anywhere.

Find out more about Online Problem Gambling Awareness Training