Gambling Compliance Package
Practical support to help your club stay compliant and maintain good harm minimisation practices.
The ClubSmart Gambling Compliance Package has been developed by Clubs New Zealand to help member clubs meet their Class 4 gambling compliance and harm minimisation responsibilities.
The package brings together practical training, an annual onsite compliance assessment, resources, templates and ongoing support from the Clubs New Zealand team.
Our aim is simple: to give clubs confidence that they have the right systems, processes and resources in place, while supporting a consistent approach to gambling compliance and harm minimisation across the club industry.
Problem Gambling Awareness Training
Staff who supervise gambling have important responsibilities when it comes to identifying and responding to potential gambling harm.
Clubs New Zealand's Problem Gambling Awareness Training provides staff with the knowledge and practical guidance they need to understand their responsibilities and meet training requirements.
Clubs participating in the ClubSmart Gambling Compliance Package receive unlimited staff attendance at scheduled Problem Gambling Awareness Training.
Find out more about Problem Gambling Awareness Training here.
Annual Onsite Compliance Checks
Every club participating in the package receives an annual onsite compliance assessment covering its gaming operation.
This gives your club an opportunity to check that the right systems, records and practices are in place and identify anything that may need attention.
Gaming Compliance Folders
Participating clubs receive ClubSmart Gaming Compliance Folders designed to make everyday gaming compliance easier to manage.
They bring together the key forms, guidance and records your club needs, including resources covering:
- harm minimisation incidents and interventions
- harm minimisation information and policies
- staff training and training records
- gambling equipment faults
- unpaid prizes
- player disputes
- game rules
- passwords and gaming system procedures.
A separate completed forms folder provides a central place for your club to maintain its completed gaming compliance records.
Resources and Templates
Clubs New Zealand provides a range of additional gaming compliance and harm minimisation resources, including:
- forms and templates
- harm minimisation policies and guidance
- posters and point-of-sale material
- information for members
- practical compliance guidance.
Many of these resources can be downloaded from the Clubs New Zealand Resource Room and used to replenish your gaming folders as required.
Gaming Help and Support
Compliance doesn't stop with the annual assessment.
Clubs participating in the package can contact Clubs New Zealand throughout the year for practical help and support with gaming compliance, harm minimisation, licence renewals and related matters.
If you are unsure about something, get in touch. We would much rather help you work through an issue early than have it become a compliance problem later.
Need help? Call the Clubs New Zealand team on 0800 425 827 or email enquiries@clubsnz.com
