The Typsy free trial is ending soon! Have you checked it out
10 September 2020
Back in July, Clubs New Zealand announced that we were partnering with the world’s leading online hospitality education platform Typsy to provide your club and staff with unlimited access to engaging online learning from some of the world’s best hospitality professionals and industry experts.
There are a few weeks left for clubs to jump onboard and check out the Typsy platform for free to see if it will work for you and your staff.
NOT SURE WHERE TO START?
With over 700 bite-sized videos and courses it can be hard to know where to start. We recommend the following two courses which are each made up of various lessons
Guest Experience Fundamentals
In this course, life and business strategist Anna Dolce will teach you about the importance of the guest experience and how to make it a positive one from the moment your guest enters your venue to the minute they leave.
What your staff will learn
- The role of the hospitality industry
- How the guest experience can set your venue apart from the rest
- How your role will impact the guest experience
- The difference between service and hospitality
- How service and hospitality affect the guest experience
- The meaning of being hospitable
- The importance of first and last impressions
- How to make a positive first impression
- Know the importance of understanding, recognizing and anticipating guest needs
- How to make your guests feel special
- How to turn a negative experience into a positive one
This course is perfect for frontline staff working in any variety of hospitality venues or anyone interested in working in the hospitality industry.
Humans have been drinking beer for about 10,000 years! Before we made the majority of our discoveries, we figured out that magic happens when we combine malt, yeast, hops and water.
It was once considered safer to drink than water, and thus beer was used as a bartering tool. Today, we are creating unique brews that reflect the creativity and innovation driving the industry.
Kirrily Waldhorn has the most enviable job in the world. As a beer expert she works as a beer judge, consultant, writer and occasional brewer. Passionate about a good brew, she’s on a mission to make beer the new wine.
What your staff will learn
By the end of this online beer course, you’ll have the basics mastered and you’ll be ready to stand behind the bar with confidence in your new skills:
- Beer terminology and acronyms you need to know
- The ingredients of beer
- How beer is brewed
- How to taste beer like a pro
- How to make beer recommendations to customers
- How to pour a beer on tap
- The differences between pilsners, pale ales, IPAs, porters, stouts and wheat beers
- Beer myths and misconceptions
No matter where you find yourself working in the hospitality industry, there’s a high probability you’ll be serving beers. A craft ale with brunch is as commonplace as an after-work lager.
As a server or bartender it’s so important to have an understanding of this universally loved beverage so you can make suggestions to customers, keep up with beer lovers’ banter and pour the perfect pint every time.
Servers and bartenders, it’s time to up your beer knowledge with help from our industry experts!
WHAT DO YOU NEED TO DO?
Back in July all clubs received an email from Clubs New Zealand with your unique Admin Activation Code and the step by step sign up process.
Once you are set up as an admin you will be able to invite your staff and start training.
Lessons can be watched from the mobile app, as well as via browser on your computer. As much as possible, we just want you and your staff to enjoy learning the skills you need to be an awesome hospitality professional.
If you do not have the email with the joining instructions and activation code please contact firstname.lastname@example.org
Clubs New Zealand Area Meeting - South Waikato - Bay of Plenty, Waikato - Thames Valley & King Country - 19 September 2020
19 September 2020
Clubs New Zealand Area Meeting - Wanganui - Taranaki - Manawatu - 26 September 2020
26 September 2020
Clubs New Zealand Area Meeting - Otago - Southland - 10 October 2020
10 October 2020
Clubs New Zealand 2021 Conference, AGM + EXPO
19 March 2021