Quick tips to help your staff identify Reciprocal Visitors
2 May 2019
Recently we have published a number of articles regarding Reciprocal Visiting Rights and the need for clubs to get their constitutions up to date. At the same time we need to ensure that the clubs policies and procedures are update to date, meet the needs of the clubs constitution and indeed the Sale and Supply of Alcohol Act 2012 and provide club staff with the knowledge and tools to ensure that alcohol is supplied to Authorised Customers and Authorised Visitors only.
Below are a few quick tips to help ensure your staff can make informed decisions regarding reciprocal visitors.
Get your staff trained
Spending a little bit of time to make sure your staff know their responsibilities under the Sale and Supply of Alcohol Act 2012 is the best place to start.
They should know who they can sell and supply alcohol to and the policies and procedures the club has in place to identify who they can sell and supply alcohol to.
Equally as important, they need to know the process for declining service to someone who is not an authorised customer or authorised visitor and know that they have the ability and support to make that decision.
Clubs New Zealand offers training in the Sale and Supply of Alcohol 2012 for club staff and club committees. The short course called The Buck Stops at the Bar provides practical guidance to help your clubs team put in place processes and systems that ensure compliance. To find out more or to book please contact National Office on 0800 4 CLUBS today.
Do your membership cards include the Clubs New Zealand logo?
At the 2019 Clubs New Zealand Annual General Meeting there was discussion regarding the benefits of including the Clubs New Zealand logo on your clubs membership card.
The above image is taken from the back of a clubs membership card. With the Clubs New Zealand logo and the text "The club to which this member belongs is a member of Clubs New Zealand" it could not be easier for Club staff to quickly identify that the member is an Authorised Visitor.
Within the Clubs New Zealand resource room we have loaded jpegs of the Clubs New Zealand logo for members to download and use on your membership cards. We have included a full colour version and a black and white version.
You will find the logos in the resource room under the Clubs New Zealand Minutes/Documents folder.
If you require a different file type in order to include the logo on your membership cards please contact firstname.lastname@example.org as we can supply the logo in many different formats.
Keep a list of reciprocal clubs handy
When in doubt staff should be able to easily check whether the visitor is from a club with reciprocal rights. There are lots of places to check whether a club is a financial member of Clubs New Zealand and therefore has reciprocal rights;
- Clubs New Zealand Find-a-Club directory right here on the website (updated in real time)
- The printed wallet membership list (updated annually)
- The Clubs New Zealand App (updated in real time)
As most clubs have policies restricting employees from using their phones during work we have also created an easy to print listing of Financial Member clubs that will be updated monthly or as required.
This list can be found in the resource room under Food & Beverage>Sale and Supply of Alcohol.
We recommend that this list is printed and kept behind the bar so that staff can reference it if and when required.
As an association we also need to be vigilant of clubs that are offering reciprocal rights where no reciprocal arrangement is in place. We are aware of clubs who are not financial members of Clubs New Zealand who are advertising reciprocal rights and are informing their members that they can visit any Clubs New Zealand member club. We are very protective of the reciprocal rights arrangement we administer on behalf of members and for very good reason! If you are aware of this happening please let National Office know as we will communicate with these clubs.
Clubs New Zealand does have guidelines for reciprocal rights and you can view them using the link below;
Encourage your members to use the Clubs New Zealand App
The digital membership card within the Clubs New Zealand app was created with Reciprocal Visiting in mind.
The digital membership card is only available to financial members of a Clubs New Zealand member club. Each member that signs up for the app will have their membership verified before they can sign in.
Make sure that your staff know about the app and include it as one of your approved means of identification.
Reciprocal Rights is an important part of club life, it provides club members with the opportunity to visit and enjoy the facilities and hospitality of clubs right across the country. Reciprocal Rights reinforces the club community in New Zealand and supports social visits and sporting tournaments enjoyed by many club members. We need to arm club staff with knowledge and tools to ensure that reciprocal rights is protected and consistent across our membership.
If you have any questions regarding reciprocal rights please contact Clubs New Zealand National Office on 0800 425 827