Important information regarding fees

11 August 2020

On 10 July 2020, the Department sent you an operational update which communicated information about your EMS fees.  In case you missed it, here is what you need to know.  

On 20 July 2020, you were debited as normal for your June 2020 cycle.

While EMS fees did not apply for the period of inactivity during the Government’s Level 3 and Level 4 COVID-19 response, fees are still owed for periods of activity before and after the lockdown.

On 20 August 2020, you will be debited for the following periods of activity:

  • 1-25 March 2020
  • May 2020: from the date your machines became active again to the end of May 2020
  • July 2020

After 20 August 2020, normal billing cycles will resume for EMS.

Additionally, we are still working through the process of applying waivers to licensing and compliance fees.

For most operators, licence application and compliance fee waivers will be applied as credits to invoices due for renewal applications.

These invoices will be issued in stages throughout August, September, and October.

More information will follow.  


We will continue to update the DIA gambling website regularly.

If you have specific questions, please email us at

(SOURCE: The Department of Internal Affairs, Operational Update)

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