CONCERN Database - Exclusions must be approved

15 April 2021

Clubs operating Class 4 Gaming Machines must ensure that MVE exclusions received via the CONCERN Database are acknowledged and approved within a reasonable amount of time. 

We recommend that club managers login to the CONCERN Database as soon as you receive the email notifying you of a new exclusion within the database, this will avoid a backlog forming.

Where a club is required to take action to approve outstanding exclusions you will receive a call from the National Administration Service.  

The contact details for the National Administration Service are:

Ganesh Vijayanath | National MVE Administrator

The Salvation Army

National Office ASARS


P: 09 639 1106  | M: +64211907218


The DIA will be receiving regular reports showing how long it is taking clubs to approve outstanding exclusion requests and this could impact your ability to renew your gaming licence.  Please ensure your outstanding requests are approved promptly to avoid any difficulties.

If you have any questions regarding the concern database please contact Ganesh on the details above.

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