Changes to gambling licensing

26 November 2020

The DIA have now completed the system upgrade and are able to process applications and issue licences again. You may notice a few changes as a result of the system changes that have been made:

  • You will notice some changes to the format and layout of licences issued in future. The information included on your licence should not change. You may notice on amended licences that the expiry date is before the commencement date. Please note that the licence is still valid and remains in effect if the renewal was submitted on time.
  • There will be some small changes to the way information is presented on your monthly Electronic Monitoring Service invoices. The date range for each gaming machine will now be shown as a continuous date range, rather than splitting this up if there were any breaks in the activity. You will still only be charged for any days that the gaming machine was actually used.
  • You may also notice a small delay in invoices being issued for any applications received after the end of October. 

While the system upgrade has been successful, there will be a processing backlog due to the system downtime. Applications will be processed as quickly as possible but there may be some delays.

Please continue to follow the existing support arrangements i.e. for queries related to the Electronic Monitoring System (EMS), please contact the Intralot help desk. For everything else (licensing, compliance and gaming technology approvals), please contact the Gambling Group:

(SOURCE: Department of Internal Affairs,

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